Frequently Asked Questions
Who is The Groomer’s Shop for?
We cater to professional dog groomers, mobile groomers, vet clinics, and pet owners looking for salon-quality grooming tools. Every product we stock is hand-selected and tested by a qualified groomer and veterinary nurse.
Where are you based?
We’re proudly New Zealand-owned and operated, based in the Bay of Plenty. Orders ship from our NZ location, so you’ll never deal with customs delays or overseas returns.
Do you ship across New Zealand?
Yes! We offer nationwide shipping throughout NZ. Orders are typically dispatched within 1–2 business days. You’ll receive tracking as soon as your order is on the way.
Do you ship internationally?
Currently, we only ship within New Zealand. If you're overseas and interested in our products, feel free to get in touch—we may be able to help.
How do I know which clipper or blade to choose?
That’s what we’re here for! Contact us anytime and we’ll give you honest, practical advice based on your grooming style, coat type, and experience level. We only sell tools we use ourselves.
Do your clippers come with a warranty?
Yes, all electrical tools come with a manufacturer’s warranty (usually 12 months). If you have any issues, we’ll help you troubleshoot or handle the return process.
What’s your return policy?
We accept returns on unused, unopened items within 7 days of delivery. If something arrives damaged or incorrect, please reach out and we’ll make it right.
Can I get a discount for buying in bulk or as a salon?
We aim to keep our prices as competitive as possible for everyone. But if you’re doing a full salon setup or large order, please contact us—we may be able to offer a package deal.
Do you sell gift cards?
Yes! Perfect for groomers, students, or pet parents. You can find digital gift cards here
I’m new to grooming. Can you help me learn?
Absolutely. Our founder is a qualified groomer and educator. We’re always happy to point you toward tools that suit your stage—and we’ll never oversell. Keep an eye on our blog and social channels for grooming tips and product demos.