Shipping policy

At The Groomers Shop we believe in being transparent with our costs. All orders placed online at thegroomersshop.co.nz will have a delivery fee calculated at check out. This fee is dependent on your order size and delivery location.

​

General Shipping Information

• All shipping rates are in NZ dollars.

• We aim to dispatch all orders within 2 working days subject to availability of stock.

• If you are unable to receive an order, please contact us at hello@thegroomershop.co.nz as soon as you have placed your order. We can hold items for approx. 2-4 weeks if needed.

• You will receive an email notification once your order has been dispatched.

• Smaller orders delivered by courier should be received within 7 working days of dispatch. Courier delays can occur.

• We are not able to deliver to post office boxes or private boxes.

• We may be unable to ship oversized, overweight or other items to rural destinations, or in some situations, this may incur an additional fee. If this is the case, you will be contacted by our customer services to discuss options for your order.

• At present, we only ship within New Zealand.